Free device and setup check
TereaTV is a setup and support service. We help you install a media player, connect it to a source you already have the right to watch, and keep it running. We do not sell or supply channels, playlists or content.
What you get
Media player apps are powerful but fiddly. We do the configuration with you, on your own hardware, and stay available when something changes.
We help you choose a reputable player from your device's official app store, install it, add the source you already use, and check that everything plays cleanly before we finish.
Smart TVs, streaming sticks, set-top boxes, phones, tablets and computers.
The free setup check tells you whether your device and source will work together before you spend anything.
We never supply content, and we decline to configure sources that appear to be unauthorised.
An app update, a new router or a new TV: message us and we help you get back to where you were.
The service, plainly
You bring the lawful source. We bring the setup know-how.
The full detail is in our terms of service.
How it works
Tell us your device and the source you already have the right to use. We confirm whether they will work together.
Pick a term and the number of devices. We reply with payment details and arrange a time for your guided setup.
We guide you through installing the player and adding your source, then send written notes of how everything is configured.
Support plans
Four terms across one to five devices, published in full. A plan pays for setup help and troubleshooting. It does not include any channels or content.
Most chosen
Save 60%12 Months · 2 devices
About $10 a month, billed once.
Devices
Not sure whether your box is supported? Send us the model and we will confirm before you pay a thing.
Questions
TereaTV is a setup and technical support service. We help you install a media player app on a device you own, connect it to a source you already have the right to use, and keep it working. We do not sell, supply, host or link to any TV channel, playlist, stream, film or series.
No. A plan pays for our time and expertise, not for content. If you want to watch something, you need your own lawful access to it, for example a subscription you hold with a licensed provider, a free service published by the broadcaster, or your own recordings.
A playlist or login issued to you by a licensed provider you subscribe to, free-to-air broadcasts or free streams published by the broadcaster itself, and your own media library or home media server. We decline to configure a source that appears to be unauthorised, and we may ask where a source comes from before we help.
Smart TVs, Fire TV, Android phones, tablets and boxes, iPhone and iPad, Apple TV, Linux-based set-top boxes, and Windows or Mac computers. If you are unsure about your model, send it to us and we will confirm before you pay.
You tell us your device and the kind of source you want to use, and we tell you whether the two will work together, with first-step instructions if they will. It is free, there is no obligation, and it does not include any content or access to anything.
Each plan covers between one and 5 devices in your household. The number of devices changes how much setup and troubleshooting we take on; it never changes what you are able to watch, because that depends on your own sources.
No. You pay once for the term you choose. We do not store card details and nothing renews on its own. To continue, order a renewal from the order page using the same email address.
Message us on WhatsApp, live chat or email with the device and what changed. Most problems come from an app update, a new router or a change at your source provider, and we help you work through them. If the problem is with your provider's service itself, you will need to contact them.
Still unsure about something? Ask us directly and we will get back to you.
Ask for a free setup check. Tell us your device and the source you use, and we will tell you honestly whether we can help.